Disneys Polynesian Village Resort
550
CLAIMED LOSSES
4
TOTAL REVIEWS
George L Wkv
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Verified Reviewer |
Bay Lake, Florida
Wife and I are going from one Disney resort to Polynesian done everything the customer service told us to do came in two days before came in on the day of rival at 9:00 in the morning 1:31 no room.
Updated by user Feb 10, 2022
Just as I thought nothing 1:45 still waiting on a room wasted time of following Disney's customer service on what to do to easy up and quickly come into our room at Polynesian did not work still waiting as if people are still coming in and getting their rooms
Original review Feb 10, 2022
We've called customer service on going from one Disney resort to the Polynesian we were here two days prior of coming in just to make everything quicker and easier we were told to be here at 9:00 in the morning we were it's 1:30 and still no room was told an hour and a half ago that housekeeping was cleaning room wife went back to the desk they said housekeeping was out of the room the room was still not clean this is far both the worst resort we've ever been to out of 45 years and 15 different Disney resorts very unprofessional unmanaged not caring about the customers we have Wilt flowers thinking that we were going to get a room we're going to lose a whole day of Disney park and we will not be able to make it up if you want to stay at a good Disney resort I suggest French quarters are temporary. This is very unprofessional untrained uncaring for Disney customer service to tell us what to do to check in early and here it is 1:30 and we're still waiting there's no excuse no apology that can help.
Loss:
$150
Pros:
- Scenery
Cons:
- Customer service
Preferred solution: Apology
User's recommendation: I suggest French quarters are contemporary
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