Disneys Polynesian Village Resort

I called

The desk every half hour for 2 hours to fix guest laundry issue. When manager appeared he basically said sorry itll be in your room at six am. My time is money and Disney doesnt value my time.

We've called customer service on going from one Disney resort to the Polynesian we were here two days prior of coming in just to make everything quicker and easier we were told to be here at 9:00 in the morning we were it's 1:30 and still no room was told an hour and a half ago that housekeeping was cleaning room wife went back to the desk they said housekeeping was out of the room the room was still not clean this is far both the worst resort we've ever been to out of 45 years and 15 different Disney resorts very unprofessional unmanaged not caring about the customers we have Wilt flowers thinking that we were going to get a room we're going to lose a whole day of Disney park and we will not be able to make it up if you want to stay at a good Disney resort I suggest French quarters are temporary. This is very unprofessional untrained uncaring for Disney customer service to tell us what to do to check in early and here it is 1:30 and we're still waiting there's no excuse no apology that can help.

Had dinner at Ohana restaurant. Was looking to forward to a great experience.

Visited with husband, daughter and her family of 2 young children (well versed in restaurant behavior, quiet, and polite). Had the same server as last year big disappointment. Wanted to request different server (Denise) due to a less than stellar dinner experience in the past with her. She ignored the kids.

Never engaged. Was matter of fact. She knew she was getting her tip no matter what and acted that way. She approached the table with "cousins what do you want to drink?" I asked whether there was a drink menu wanting something a little different than my usual beer.

!0 minutes later she came back with the kids drinks and still no drink menu. Finally, I ordered my unexotic drink because she stood there waiting while I looked. She never once asked anyone again if we wanted refills of drinks. We asked for additional noodles, chicken, and potstickers.

By the time the noodles and chicken arrived we were no longer interested in eating them. The potstickers never appeared. The bill was literally put on the table at the exact moment the desert was put on the table. She placed the rice krispie treat in front of a 4 year old without asking if it was ok for him to eat.

No one was asked about coffee, after dinner drink, etc. I know that they want to move us along for the next reservation but really..... 60 minutes to arrive, eat, and leave a meal that cost $400.00. To end our delightful dinner, the bus man picked up a start wars toy off the table and threw it out with the left over food causing the 4 year old near hysteria.

My daughter did speak to the front desk and was given a replacement voucher for the toy. Thank you.

She was too tired and too distracted because of the child's wailing to discuss the other issues we had. Such a shame because we looked forward to this one meal reservation the entire week we were in Disney and it was a bust.

Went on my first family vacation and took my five year old. We stayed at the Polynesian.

Upon checking into our room I went to go on the balcony which over looked the water, I noticed the handle to the sliding glass door was broke. When I cam in I went to shut it and the door because the handle was broke off slammed my middle finger in the door. It gushed with blood and I thought I was going to pass out and thought I lost the tip of my finger. My husband looked at it and took me down to the front desk to make them aware of the door and what had happened.

They gave me a band aid and advised that they would have it fixed. My finger continued to bleed very badly, we had towels soaked with blood and went through the bad aid. My husband took me back down to the desk and they offered to call me a taxi to go to the hospital. I was appalled.

I was going to have to pay for the taxi, miss out on my vacation and drag my five year old to a ER.I advised them that I would apply pressure and continue to bandage it (which I had to pay over six dollars for a box of them) and see how it was the next day. They did not fill out a report or offer anything. The next day I went down and showed them again my finger and was told that the only thing they could do was call me a cab (again which I had to pay for). I was not going to ruin the family vacation for the other eight people I was with so I decided not to go, again nothing was reported by the staff.

I went to our room and got a shower, looked down and the shower curtain was filled with mold. Called the desk and was advised that our building had not be renovated yet as the others were. What does a moldy shower curtain have to do with that? I also advised them that the AC was not working properly that the room felt damp and the bed when you slept in it felt like you were sleeping on damp sheets, again I was advised that it was not renovated yet.

This resort cost 500+ night and to have this type of service is a joke. I WILL NOT stay here again.

We have traveled to Disney for over 30 years. Our recent visit in December 2011 was terrible. We arrived with our familly, our children and grandkids to have an engagement party. We had ordered an engagement cake to have dellivered to our room.

We arrived December 19, 2011, and left for a dinner celebration at Yahtsmans. After dinner we were returning to celebrate with our engagement cake and head to the Polynesian to sit by the water and watch the 10:00 holiday fireworks.

While we were gone an employee entered our room and hit the door so hard that it knocked the topper of the cake and destroyed our cake.

We returned about 7:30 and immediately called management. They said they would immediately call Leslie Smith who was handling this cake. We had no response and the next morning were informed that Disney was scheduling a lock interrigation on the room to confirm this employee entered the room. They needed a couple of days to do this and speak to the cast member. Three days later, it was confirmed. The executive management team was verly calous and had David Kong contact us. He offered an ice cream social in the Pop Century food court or another cake from the local Publlix grocery store.He stated that it was a busy time and the cake would not be as good though. This was not ok with us. Even after David King (Pop Century Guest Relations Manager) repeated this multiple times, he kept repeating the same thing and said these are your only options. We found this very disrespectful. To us, it's like having a Birthday party without the cake. Only worse. The event was already over. It was ruined. We even tried to contact Leslie Smith (Manager of guest services at 407-560-****) who was handling this cake from December 19 on with no response.